FAQ

How soon will I receive my purchase?

We offer free standard international shipping. Shipping times will normally vary between 7 and 21 days within Europe, up to a 6 weeks in the rest of the world. We aim to ship your purchase within 2 business days.

Can I return my purchase?

We aim to please. If you are not happy with your purchase please return it to us within 30 days for a full refund. The following conditions apply:

  • You should return the product within 30 days of receipt by registered post. You should also email us at support@doc-robert.com to let us know you are returning it, attaching proof of purchase in the form of a confirmation email from us or your PayPal receipt.
  • The product must be returned as new and in its original packaging.
  • If you are returning the product because it is defective or damaged, please let us know whether you would like a replacement or a refund. Should you opt for a replacement, we will also apply a small partial refund as a goodwill gesture.